Nemora Healthcare Solutions

Accessibility Statement

Last reviewed 06/05/26 · Version 1.0
Template — verify before publishing. This statement follows the gov.uk model accessibility-statement structure. The conformance level and known-issues sections need to reflect the result of an actual accessibility audit (manual + automated) before this statement is reliable. Replace the placeholders with real audit data.
The short version. Willow is built for people living with dementia — a population whose accessibility needs are a core part of the product design. We follow WCAG 2.2 Level AA as our baseline, with extra considerations specific to dementia. This page tells you what we conform to, what we don't yet, and how to report a problem.

1. Scope

This statement applies to:

2. Compliance status

Nemora aims for full conformance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

As of the last review date above, the marketing website and the legal-document pages return zero automated violations against WCAG 2.1 AA when scanned with industry-standard tooling (axe-core 4.11). A small number of best-practice items remain — see section 4 — and we are awaiting an independent third-party audit to confirm full WCAG 2.2 AA conformance.

The Willow mobile and tablet apps have not yet been independently audited. We are running internal accessibility checks scene-by-scene; known limitations are listed in section 4.

3. What we do for accessibility

Beyond WCAG baselines, Willow is specifically designed for residents living with dementia:

4. Non-accessible content and known limitations

The following content does not yet meet WCAG 2.2 AA. We are working to address each item. Items marked Fixed 06/05/26 were resolved in the most recent in-house pass and will be re-verified by the next external audit.

5. Disproportionate burden

We claim no disproportionate-burden exemption. If we ever need to, we will publish the assessment and reasoning here.

6. How we tested

Accessibility was tested by:

The most recent test took place on 06/05/26 by Nemora's in-house engineering team. The website and all legal-document pages returned zero automated WCAG 2.1 AA violations and zero best-practice warnings against axe-core 4.11. An independent third-party audit is planned ahead of any NHS or large care-home rollout.

7. Reporting an accessibility problem

If you find a problem we haven't listed, or you think we're not meeting WCAG 2.2 AA, please contact us so we can fix it:

We will reply within 5 working days and tell you when we expect to have a fix.

8. Enforcement

In the UK, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are unhappy with how we have responded to your complaint, you can contact the EHRC by visiting www.equalityadvisoryservice.com.

Note: those Regulations apply to public-sector bodies. Nemora is a private company and is not directly bound by them, but we use them as our benchmark because Willow is sold into NHS Trusts and care homes that are subject to public-sector accessibility expectations.

9. Our roadmap

We treat accessibility as continuous work, not a one-off audit. Our current priorities are:

10. Contact

Accessibility questions or feedback:
info@nemorahealthcaresolutions.com